At CUTCO, we stand behind our products with a FOREVER satisfaction
guarantee. We want every CUTCO customer to be a satisfied customer
FOREVER. The guarantee has several important elements.
FOREVER PERFORMANCE GUARANTEE
- If
at any time you are not completely satisfied with the performance of
your CUTCO product, we will correct the problem or replace the product.
- Simply send the product with an explanatory note to the address below.
FOREVER SHARPNESS GUARANTEE
- CUTCO knives with the Double-D® edge will remain sharp for many years, but after extended use they may need sharpening.
- For
sharpening of Double-D® or straight-edged knives, send them along with
a return shipping and handling fee of $6.00 (1-3 items) or $9.00 (4 or
more items) to the CUTCO address below.
- For minor sharpening needs for either straight edge or Double-D sharpening you may also contact Debi Lombardi: (831) 601-1072 or debidebi1967@yahoo.com.
FOREVER REPLACEMENT SERVICE AGREEMENT FOR MISUSE OR ABUSE
- Should
you damage your CUTCO through misuse or abuse, we will replace the item
for one half of the current retail price plus shipping/handling and tax.
- Send the product with an explanatory note to the CUTCO address below.
15-DAY UNCONDITIONAL MONEY BACK GUARANTEE
- If
at any time within fifteen (15) days after receipt of your CUTCO you
are not satisfied with your purchase for any reason you may get a full
refund of your purchase price by contacting CUTCO Customer Service at
the address below.
- Engraved or monogrammed products cannot be
returned under the Unconditional Money Back Guarantee. All other
aspects of the Forever Guarantee do apply.
The CUTCO FOREVER GUARANTEE is intended solely for consumer/in-home use.
CUSTOMER SERVICE PLEDGE
At CUTCO, our pledge is to guarantee our customers
100% satisfaction.
.