Frequently Asked Questions

Service

• What is the Forever Guarantee?
• How do I have my knives sharpened?
• One of my CUTCO products has broken, what should I do?
• How long should sharpening or repair service take?
• Can I return or exchange my CUTCO?

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Sales Tax

• Why charge sales tax on orders?
• Why is shipping and handling taxed?

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Email & Privacy

• How will CUTCO use my email address?
• Will you share, sell or rent my personal information?
• How do I unsubscribe from your email list?

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Contact Information

• Technical Support
• Billing Questions

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How to Buy or Sell CUTCO

• What if I can't remember my sales representative's name??

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Shipping / Handling

• How are Shipping / Handling fees determined?
• What do Shipping / Handling fees include?
• How long before I receive my order?

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Ordering

• How do I purchase items online?
• How do I cancel an order?
• Can I delete items from the shopping cart?
• Is online shopping safe and secure?

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Can't find the answer?

Email CUTCO or Call CUTCO Customer Service at 1-800-828-0448